Refund policy

Return And Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vinfelaofficial@gmail.com. Please note

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return vinfelaofficial@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vinfelaofficial@gmail.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us vinfelaofficial@gmail.com. Please note

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vinfelaofficial@gmail.com

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Return & Refund Policy – VINFELA

At VINFELA, all our products are made especially for you after you place an order. Because of this, we follow a limited return and refund policy.

Please read the policy carefully before placing an order.

1.Returns & Refunds

We do not accept returns or refunds for the following reasons:

Change of mind

Wrong size ordered by the customer

Color or design preference issues

Incorrect address provided by the customer

Order refusal after shipping

Since our products are print-on-demand, they cannot be resold.

2. When Can You Get a Refund or Replacement?

You are eligible for a replacement or refund only if:

The product is damaged

There is a printing mistake

You received a wrong product

3. How to Raise a Complaint

To request a replacement or refund:

Contact us within 7 days of delivery

Share clear photos or an unboxing video showing the issue

Email us at: vinfelaofficial@gmail.com (replace if needed)

Requests without proper proof may not be approved.

4. Resolution Process

After verification:

We will replace the product or

Issue a refund (if replacement is not possible)

Refunds are processed within 5–7 business days after approval.

5. Shipping Charges

Shipping charges are non-refundable

Return shipping will be covered only if the issue is caused by us

6. Order Cancellation

Orders cannot be cancelled once they are placed, as production starts immediately.

7. Contact Us

If you have any questions, feel free to contact us:

📧 Email:-vinfelaofficial@gmail.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vinfelaofficial@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vinfelaofficial@gmail.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.